FAQs & Product Care
Everything you need to know about our agarwood oud collection — from sourcing and authenticity to long-term storage and ritual use.
Frequently Asked Questions
What is agarwood oud and where is it sourced from?
Agarwood (also known as oud, oudh, or aloeswood) is the resinous heartwood produced by Aquilaria trees when infected by a specific mould. Our agarwood is ethically sourced from sustainable plantations across South-East Asia and the Assam region, hand-graded by master perfumers, and verified for purity before reaching our US warehouse.
Are your products 100% natural and authentic?
Yes. Every batch of Agarwood Oud Supply chips, oils, and attars is 100% natural with no synthetic additives, alcohol fillers, or artificial fragrance compounds. Each shipment includes a quality grade reference and our authenticity guarantee.
What grade of oud do you sell?
We currently offer Grade AA+ premium agarwood chips and pure oud oil distillates. Grade AA+ represents high resin content, dark coloration, and a deep, complex aroma profile suitable for both connoisseurs and wholesale resellers.
Do you offer wholesale or bulk pricing?
Yes — Agarwood Oud Supply LLC operates as a US-based wholesale distributor. For bulk orders, custom grading, or recurring supply contracts, please email orders@agarwoodoudsupply.com or call (307) 205-1968.
How do I know which oud is right for me?
If you are new to oud, we recommend starting with our Grade AA+ chips for incense burning, or a 3ml pure oud oil sample for personal wear. Each product page includes aroma notes (woody, smoky, sweet, animalic) to guide your selection.
Is the website secure for online payments?
Absolutely. Our checkout is fully SSL-encrypted (HTTPS), PCI-DSS compliant, and processed through trusted gateways. We never store your full card details on our servers.
How can I contact your support team?
Our customer support is available 24/7 via email at orders@agarwoodoudsupply.com or by phone at (307) 205-1968. We typically respond within 2–4 hours.
Product Care Guide
Pure agarwood is a living, natural material. With proper care, its aroma deepens over years and decades. Follow the guidelines below to preserve the integrity of every chip and drop.
Storing Agarwood Chips
- Keep in an airtight glass or sealed wooden box.
- Store away from direct sunlight and heat sources.
- Maintain a cool, dry environment (15–25°C / 59–77°F).
- Avoid plastic containers for long-term storage.
Caring for Oud Oil
- Always reseal the bottle tightly after use.
- Store upright in its original box, away from light.
- Use the included glass dipper — never insert fingers.
- Pure oud oil matures with age; never refrigerate.
Burning Agarwood
- Use a heat-safe electric burner or charcoal disc.
- Place 1–2 small chips per session for best aroma.
- Burn in a well-ventilated room.
- Allow burner to cool fully before storing.
Wearing Pure Oud
- Apply 1 small drop to pulse points (wrist, neck).
- A little goes a long way — pure oud is highly concentrated.
- Avoid rubbing; let the oil settle naturally.
- The scent develops over 30–60 minutes.
Still have questions?
Our oud specialists are available 24/7 to guide your selection and answer any product question.
Contact Support