Privacy Policy
Your trust is the foundation of our brand. This policy explains how we collect, use, and safeguard your personal information.
1. Introduction
Agarwood Oud Supply LLC ("we", "us", "our", or "the Company") respects your privacy and is committed to protecting the personal information you share with us through agarwoodoudsupply.com (the "Site").
This Privacy Policy explains what information we collect, how we use it, the legal basis for processing, and the rights you have regarding your data. By using our Site, you consent to the practices described below.
2. Information We Collect
a. Information You Provide
- Contact details: name, email address, phone number, billing and shipping address.
- Account information: username, password (encrypted), order history.
- Payment data: processed securely by our PCI-DSS compliant payment partners. We do not store full card numbers.
- Communications: messages you send us via email, contact forms, or live chat.
b. Information Collected Automatically
- Device and browser information (type, version, operating system).
- IP address and approximate geolocation.
- Pages viewed, click paths, time spent on Site.
- Referring URLs and search terms.
3. How We Use Your Information
We use the information we collect for the following legitimate purposes:
- To process and fulfill your orders, including shipping and customer support.
- To send order confirmations, tracking updates, and transactional emails.
- To respond to inquiries and provide 24/7 customer service.
- To improve our website, products, and overall user experience.
- To prevent fraud, secure our Site, and comply with legal obligations.
- To send marketing communications (only with your explicit opt-in consent).
4. Sharing & Disclosure
We do not sell, rent, or trade your personal information. We share data only with trusted third parties who help us operate our business, under strict confidentiality:
- Shipping carriers (USPS, UPS, FedEx, DHL) — to deliver your order.
- Payment processors — to securely complete transactions.
- Email service providers — to send transactional and (opted-in) marketing communications.
- Analytics providers — to understand site usage in aggregated, anonymized form.
- Legal authorities — when required by law, court order, or to protect our legal rights.
5. Cookies & Tracking Technologies
Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies fall into the following categories:
- Essential cookies: required for cart, checkout, and login functionality.
- Analytics cookies: help us measure traffic and improve our Site.
- Marketing cookies: used (only with consent) to deliver relevant advertising.
You can control or disable cookies through your browser settings at any time.
6. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information:
- SSL/TLS encryption across the entire Site (HTTPS).
- Encrypted databases and secure cloud infrastructure.
- Restricted internal access on a strict need-to-know basis.
- Regular security audits and vulnerability scanning.
No method of transmission over the Internet is 100% secure. While we use commercially reasonable measures to protect your data, we cannot guarantee absolute security.
7. Your Rights
Depending on your jurisdiction (including under GDPR for EU residents and CCPA for California residents), you may have the following rights:
- Access: request a copy of the personal data we hold about you.
- Correction: ask us to correct inaccurate or incomplete data.
- Deletion: request deletion of your data ("right to be forgotten").
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to certain types of processing, including marketing.
- Withdraw consent: at any time where processing is based on consent.
To exercise any of these rights, email us at orders@agarwoodoudsupply.com.
8. Children's Privacy
Our products and Site are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.
9. International Users
Agarwood Oud Supply LLC operates from the United States. If you access our Site from outside the US, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our Site, you consent to this transfer.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Company: Agarwood Oud Supply LLC
- Mailing Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States
- Email: orders@agarwoodoudsupply.com
- Phone: (307) 205-1968
- Support Hours: 24/7 — we typically respond within 2–4 hours.